Close any other apps you have open and try launching your game again.

If you can’t launch or play your game, your device may not have enough memory available to run the app. All apps that are running on your device use memory.Always tap the app icon to start the game instead of tapping notifications.

Disable the Offload Unused Apps feature.

Check that you have enough storage space on your device.

If that doesn’t work, try restarting your device. If the app crashesĬheck that your phone and app have the latest updates. If you’re playing on a Guest account-not logged in to either an EA Account, Facebook, or Apple ID-you can lose your game data if you uninstall and reinstall your app.ĭelete any apps you don’t use or close apps running in the background. Link your game account to Facebook or Apple ID to avoid losing game progress.

If your game isn't saved when you uninstall it, you could lose all the game data on your account. Important: Back up your game before trying to uninstall and reinstall it. Lost progress or don’t see your account? Make sure you’re signed in to the correct account.

Missing an in-game item you bought? Check out these troubleshooting tips for missing in-app purchases.Did you find a bug in your game? Tell us about it on Answers HQ.Having trouble with your mobile game on iOS freezing, crashing, loading, or connecting to servers? Check out these troubleshooting steps for Apple iOS.

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